How can we help?
Schedule a callChoose a day and time and we'll call you.Book a call
Message supportChat with the support team from your account.Open messages
Email uscustomersupport@urbanese.com
Frequently asked questions
Sign up with your phone number or email, or continue with Google or Apple. One account works in the app and on the website.
No. Sign in to check out, so you can track your order and get updates.
Cash on delivery or digital payment. You can also pay from your wallet when it has enough balance.
Yes. Choose ‘Schedule for later’ at checkout and pick a day and time slot.
Yes, when the store offers takeaway. Choose ‘I'll pick it up’ at checkout.
You earn points on orders and can convert them to wallet money once you reach the minimum number of points.
They follow our Refund Policy and Cancellation Policy. You can request a refund from the order page after delivery.
Set your delivery location at the top of the page, using your current location or a saved address, to see the stores and services that deliver to you.
Schedule a call for a time that suits you, or message support from your account.